Refund & Returns Policy

1. Introduction

At Kidlytical, we take great care in designing, packaging, and delivering every product. Your satisfaction is important to us, and we strive to provide a smooth and transparent shopping experience.

This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through www.kidlytical.com.

By placing an order with Kidlytical, you agree to the terms outlined in this policy.

2. Return Eligibility

We accept return or replacement requests only under the following circumstances:

• The product was delivered in a damaged condition.
• The product was defective upon arrival.
• You received an incorrect product.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.

3. How to Request a Return

To request a return or replacement, please email us at kidlytical@gmail.com with the following information:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the product and the problem.

Once we review your request, we will inform you whether the return has been approved and provide further instructions.

4. Returning the Product

If your return request is approved, the product must be shipped back to us.

• The cost of returning the product must be borne by the customer.
• The product should be returned in its original packaging whenever possible.
• The product must be returned in the same unused and original condition in which it was delivered.

Returns received in a damaged, incomplete, used, or altered condition may not qualify for a refund or replacement.

5. Refund Process

Refunds are processed only after we receive and inspect the returned product.

If the returned product is found to be in its original condition and meets the eligibility requirements of this policy, your refund will be approved.

Once approved, the refund will be processed to your original payment method within 5–6 business days.

Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.

6. Situations Where Returns May Not Be Accepted

Returns or refunds may not be accepted in the following situations:

• Return requests submitted more than 7 days after delivery.
• Products that have been used, damaged, or altered after delivery.
• Products returned without their original components or packaging.
• Minor differences in colour or appearance caused by screen settings, photography, or lighting conditions.

7. Replacement Policy

Where eligible, we may offer:

• A replacement of the same product.
• An exchange for another product of similar value, subject to availability.

Replacement decisions are made after reviewing the return request and inspecting the returned product.

8. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, or legal requirements.

Any revised version will be published on this page together with the updated “Last Updated” date.

9. Contact Us

If you have any questions regarding returns, refunds, replacements, or this policy, please contact us.

Kidlytical
Email: kidlytical@gmail.com
Website: www.kidlytical.com

We are always happy to assist you and will do our best to resolve your concerns as quickly as possible.